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Waterloo Wellington Residents Receive Safe and Effective Care According to National Data Released from the Canadian Institute for Health Information

Kitchener, ON, May 26, 2016 

Waterloo Wellington residents are benefitting from some of the best and safest heart and post-surgical care both provincially and nationally according to data released today by the Canadian Institute for Health Information (CIHI). 

Waterloo Wellington ranked 1st in the province with scores better than national averages for heart attack readmission rates and the number of in-hospital deaths following surgery. This means that patients who have experienced a heart attack get the care they need with few patients having to return for further care, while those patients who require surgery receive safe and effective care, with fewer patients dying in hospital or returning for urgent care after their surgeries. 

The CIHI data also identifies other areas where Waterloo Wellington health service providers have consistently provided exceptional and improved care for residents including ranking; 

  • 2nd in Ontario for ensuring that most (91.3%) patients with hip fractures receive the surgery they need within 48 hours of being admitted to hospital; 
  • 3rd in Ontario for providing care that reduces the need for patients age 19 and younger to be readmitted to hospital for further care; and 
  • 6th in Ontario for the provision of patient-centred ambulatory care to residents age 75 and younger, reducing the need for hospitalization. 

Critical to improving health care for local residents is identifying areas where we need to improve. The refreshed data highlighted self-injury hospitalization rates and hospitalization rates for stroke as areas we need to focus on to improve care for local residents.

The Waterloo Wellington LHIN currently ranks 9th provincially for self-injury rates and 12th provincially for new strokes. The Waterloo Wellington LHIN is working with health service providers to enhance mental health and addiction supports for residents outside of emergency departments. The Waterloo Wellington LHIN is also working with primary care providers and public health to reduce risk factors for stroke through enhancing chronic disease prevention and management. 

The data released today reflects 2014-15 results and is part of the CIHI your health system web tool which provides Canadians with in-depth information about how their local health care compares across the country. For more information, visit:


“Our residents are benefiting from innovative, collaborative care across Waterloo Wellington and that’s something we are enormously proud of. Residents are receiving safe, effective, patient-centred care that is grounded in best practice and they are leaving hospitals healthier. Achievements like these speak to the great work that happens every day through the dedication and commitment of doctors, nurses, volunteers, leaders and other partners in our health system.”
 – Toni Lemon, Acting CEO, Waterloo Wellington LHIN 

“We’re pleased that our collective efforts are producing such excellent results. Residents in Waterloo Wellington can have confidence that the heart attack care offered at our hospitals is second to none.”
- Kim Siegel, Chair, Waterloo Wellington Integrated Cardiac Care Program Council 

“Hospitals from across Waterloo and Wellington have worked together to provide the safest and most effective surgery for our patients. At GRH, we’re also pleased to participate in the Ontario Surgical Quality Improvement Program supported by Health Quality Ontario to continuously improve the already high standard of patient safety in our surgical program.”
- Malcolm Maxwell, President and CEO of Grand River Hospital and Chair of the Waterloo Wellington Surgery Integrated Program Council. 

“The Waterloo Region Suicide Prevention Council collaborates with many community partners to address self-harm including our school boards, who have mental health strategies now in place. Other creative programs include resiliency initiatives, suicide alertness training for parents, and the skills for safer living group.”
- Tana Nash, Executive Director, Waterloo Region Suicide Prevention Council.  

For more information, please contact: 

Connie MacDonald, Director of Communications and Community Engagement
Cell: 226.220.9547
Office: 519.650.4472, Ext. 235
Toll free 1 866 306 5446