Know Your Health Care Options

Your family doctor is your best option for your ongoing medical care. Prepare ahead of time for urgent situations:

  • Ask your doctor’s office about after-hours availability.
  • Find out your options when your doctor’s office is closed.
  • If you need help to find a family doctor, contact the LHIN at


Are you going away for a summer vacation? Plan ahead for your family’s health care needs:

  • Find the closest hospital emergency department and walk-in clinic to your vacation spot.
  • Bring any prescription or over-the-counter medication you normally use.
  • Pack a travel health kit. 

Other options

  • Mental Health & Crisis Services
    For mental health counseling, appointments and information about services call:
    Here 24/7: 844-437-4246
    TTY: 877-688-5501
    Available 24 hours a day, 7 days a week

  • Telehealth Ontario: 866-797-0000
    For confidential advice from a registered nurse. Available 24 hours a day, 7 days a week

    For a comprehensive list of services and resources (including holidays hours) in Waterloo, Wellington and throughout Ontario 

  • Ontario 2-1-1
    For connections to community and social services. Available in over 150 languages; 24 hours a day, 7 days a week

  • Health Care Options 
    Find a health care service in Ontario at 


Local options (hospitals, urgent care, extended hours pharmacies)

know your options

Winter/Holiday Planning