To create a seamless experience of care so you have better health outcomes and get the right care, at the right place, at the right time. And to ensure support for those with the most complex healthcare needs. You tell us that you do not always know where to go to get the care that you need.
Similarly, we hear from providers that even when they know what care is needed, they often do not know the best place to send patients.
In the transitions, or handoffs, between providers there lies great risk to quality of care; this can often lead to repeat use of the healthcare system, whether it be Emergency Department visits or readmissions; or gaps in care which could negatively impact your health outcomes.
- The system will be more intuitive so that you will know where to go, who to call, and how to get the care you need.
- You will have timely access to the care you need, when you need it.
- You can get care in the community when you need it, without going to the Emergency Department if it’s not an emergency.
- You will be empowered to make informed choices about your care.
- When you access care, you only need to tell your story once.
By 2016 We Will See
- Greater satisfaction with the care you receive.
- Fewer people making repeat visits to the Emergency Department for care.
- Fewer people going back to the hospital after they have been discharged.
- Fewer days spent in the hospital when you should be receiving care elsewhere.
How We Will Get There
Integrating services to improve your experience and health outcomes. Integrations will include:
- Streamlining access to similar types of care/services (horizontal integration).
- Coordinating services across organizations involved in your healthcare journey (vertical integration).
- Ensuring seamless, coordinated care in your community (geographic integration).
- Improving care for seniors through implementing the provincial seniors’ strategy.